How our cover works

31 Mar 2021
Last Modified:
01 Apr 2021

Breakdown cover is essential. If you ever breakdown, need a jumpstart or tyre change. Breakdown cover ensures you’re not left stranded with no idea as to handle the situation.

What does VH Recovery breakdown cover include?

Our breakdown cover ensures you’re never left stranded with no idea on how you’re getting home. Our breakdown cover will always include:

Roadside assistance: We offer 24-hour roadside assistance, 365 days a year.

Cover at home: If your vehicle breaks down at home, we’ll come and help you.

Unlimited call-outs: We won’t charge to come out and assist you. Bronze membership is limited to 5 call-outs a year.

Message service: We’ll send a free message to your friends and family so they know what’s happened.

Local recovery: If your vehicle can’t be fixed at the roadside, we’ll tow it to the nearest garage within 20 miles from the location.

Our Red and Red Plus memberships include extensive features such as:

National recovery: If your vehicle can’t be fixed at the roadside, we’ll tow it to any UK Destination with you and your passengers. A maximum destination limit of 100 miles applies.

Roadside repair: We will offer a roadside repair service, where we won’t charge you for labour times as long as you buy the part/s from us.

Accident recovery: We will recover, store and liaise with your insurance company on your behalf when you are involved in an accident. Please see our breakdown cover page for an extensive look at our memberships.

Important things to remember:

Your VH membership is a contract between you and us. Nobody else has any rights under it. So ensure you and only you are using it.

Unlimited Call-Out: VH Silver, Red & Red Plus members have Unlimited Call-Outs included as part of the membership. There’s no limit to the number of times you can call us out during the policy year, as long as it’s not a repeat call-out for the same problem. Bronze members are limited to 5 call-outs per year.

Cover at Home: All VH memberships include this service. One of our technicians will come out to the rescue at your home. Home is the policyholder’s main UK address as stated on their membership.

National Recovery: This is included in VH Red & Red Plus memberships. We’ll take you, your passengers and your car to a place of your choice in the UK. As long as the breakdown is not caused by a flat or damaged tyre. Please note, a maximum destination limit of “100” miles applies.

You can send us your location using WhatsApp

What can you do?

When you take out your policy – ensure that your vehicle is fit to drive. Ensure your vehicle is properly looked after and take all reasonable steps to stop it from breaking down.  Ensure you give us accurate information at all times. This includes information about you, your circumstances and your vehicle.

In an emergency

If any emergency services arrive at your breakdown, we won’t be able to do anything with your vehicle until we are given the green light to do so. If we take your vehicle away – ensure you take out any valuables that may be in the car.

If you need to renew or upgrade your membership please call 0207 247 4301.

If you’ve broken down and require assistance call us on 0207 247 4301.

We’re here to help – whenever you need us. Call us 24 hours, 7 days a week.

Landline calls cost standard UK rate. Calls from mobiles vary.


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